Level 1/2 support for CISCO telephony and associated applications. Daily management of incidents and requests via on line portal and Service now tools.
You will work closely with the Voice team based across London and Paris as well as local help desks and support staff in different regions around Europe.
You should be able to manage and have experience of working in a busy team with high expectations to maintain good service levels and respect SLA’s
First Class communication skills
Good experience with CISCO UC comprising the following applications:
UCCX v9 – 10
Microsoft productivity tools (EXCEL, WORD & EXCHANGE)
Horario: de 8:00 a 20:00, turnos rotativos de 8 horas